Blog

Don’t forget to smile…!!!

When it comes to customer service; happy, smiling and positive front-line staff have the potential to draw customers to them, make them spend more money, make them come back to the store for more and recommend you to their family and friends. Norah Casey in her book entitled ‘Sparks! How to reignite your passion for life...
Read more

Norah Casey…Putting Front-Line Staff First…

I’m currently reading Norah Casey’s book ‘Spark – how to reignite your passion for life and become the person you always dreamed of’. As most of you know, she is a former nurse, journalist, entrepreneur, broadcaster and former Dragon on RTE 1’s Dragon’s Den. She tells the reader about how we set out in life...
Read more

Making time to be innovative

Invention is creating something new that never existed before. Innovation on the other hand is changing something that already exists and is established by introducing something new that will make it more efficient and lead to improvement in revenue and return on investment. This usually means adding value for the customer. One of the most...
Read more

The importance of developing people skills

When recruiting your customer service staff what skills do you regard as priority? Does your recruitment policy include the evaluation of people based on their emotional intelligence? What personal qualities do you look for in your recruitment process? Successful business leaders now see that sales persons who have that wonderful ability to sense what...
Read more